Terms & Conditions
These terms govern your purchase from Cultever. We have written them the way we write everything else — plainly, so you can read them once and know where you stand. Nothing here removes the rights UK law gives you as a consumer.
01 Who you are buying from
Cultever is a trading name of Goddard Beverages Ltd, a company registered in England and Wales.
Company number 16877706
VAT number GB507896354
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@cultever.com
All prices on this site are shown in pounds sterling and are the final price you pay for the goods. Loose tea and botanical infusions are zero-rated for VAT in the United Kingdom, so no VAT is added to the product price. Delivery charges, where they apply, are shown before you pay.
02 Placing an order
When you place an order you are making an offer to buy. A contract forms when we send you an order confirmation email. If something is out of stock, mispriced or we cannot fulfil the order, we will tell you and refund you in full — we will not simply substitute a different blend.
We may decline an order where we reasonably suspect fraud, where delivery falls outside the areas we ship to, or where an order appears to be for resale without agreement.
03 Prices & discount codes
Bundle prices are applied automatically at checkout. Discount codes are entered at checkout and are subject to any conditions stated with the code, such as an expiry date. A code has no cash value and cannot be exchanged for cash or applied to an order already placed.
04 Delivery
We ship within the United Kingdom using a tracked 24-hour service, typically arriving in 1–3 working days from dispatch. Delivery is free on orders of £30 or more; otherwise it is £2.99.
Delivery estimates are estimates, not guarantees. Risk in the goods passes to you on delivery. If a parcel has not arrived within 10 working days of dispatch, contact us and we will investigate with the carrier and put it right.
05 Cancellation & returns
Under the Consumer Contracts Regulations you have 14 days from receiving your order to change your mind. Because tea is a food product, that right applies to unopened pouches in fully resaleable condition — once a seal is broken the pouch cannot be sold again, so it cannot be returned.
To return an unopened pouch, email hello@cultever.com within 14 days and we will confirm the return address. Return postage is at your cost, and we recommend a tracked service, as the parcel remains your responsibility until it reaches us. Once it arrives and we have checked its condition, we refund the purchase price to your original payment method, usually within 3–5 working days and always within 14 days.
If anything arrives faulty, damaged or incorrect, none of the above applies: tell us and we will replace or refund it at our cost, including postage. Your statutory rights under the Consumer Rights Act 2015 are unaffected.
06 Our products
Cultever blends are food — organic botanical infusions to be enjoyed as part of a daily routine. They are not medicines, supplements or treatments, and nothing on this site should be read as medical advice or as a claim to prevent, treat or cure any condition.
If you are pregnant or breastfeeding, taking prescription medication, or living with a medical condition, please speak to a healthcare professional before drinking our blends. Allergen, ingredient, weight and storage information is shown on every product page and on the pouch.
Photography is representative. Because botanicals are agricultural, colour and appearance vary a little between harvests.
07 Reviews & your content
Reviews may only be left by verified customers about products they have bought. By submitting a review or photograph you grant us a non-exclusive, royalty-free licence to display it on our site and channels. We do not delete negative reviews — we remove only content that is abusive, unlawful, off-topic or not from a genuine purchase.
08 Liability
Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.
09 Changes, disputes & law
We may update these terms; the version that applies to your order is the one published when you placed it. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — though if you live in Scotland or Northern Ireland you may bring proceedings in your own courts.
If something goes wrong, email hello@cultever.com first — we would much rather resolve it directly. If we cannot, you may use the government's Consumer Service via Citizens Advice.