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Questions & Answers

Everything you
want to know.

Honest answers about the blends, the ingredients, how to drink them, and how the subscription works. If your question isn’t here, write to us.

The Blends

What are Rise, Release and Rest?+

They’re three whole-leaf botanical infusions, each calibrated to a different window of the day. Rise is a caffeinated morning blend built for clean focus; Release is a caffeine-free afternoon infusion to soften the post-lunch dip; Rest is a caffeine-free evening blend to help you wind down and let the day go.

Together they form what we call the Ritual — one cup for each of the three moments in a day when what you drink actually makes a difference.

Do I need to drink all three, or can I start with one?+

You can absolutely start with just one. Most people start with the window they most want to change — usually mornings (Rise) or evenings (Rest). The full trio compounds over time, but one blend on its own is already worth it.

If you’re unsure, our Build & Save page makes it easy to try any combination at a saving.

Is Rise just tea with caffeine in it?+

No — the calibration is the point. Rise pairs its caffeine source (yerba maté) with L-theanine, which modulates the caffeine curve to give you a gentler, longer-lasting focus without the crash or the jitteriness you can get from coffee alone.

What does Release actually do?+

Release is built around hawthorn leaves, lemon balm and linden flower — botanicals with a long tradition of supporting calm without sedation. The afternoon dip is real, and Release gives you something warm to reach for instead of a third coffee. Caffeine-free, so it won’t borrow from your evening.

Does Rest contain valerian? I don’t like the taste.+

No — deliberately. Rest is built around lemon balm, lavender and passionflower. The taste is soft, honeyed and herby — something you’ll actually look forward to.

Ingredients & Certification

Are all the ingredients organic?+

Yes — every ingredient in every blend is certified organic. Cultever is independently audited by the Organic Food Federation (GB-ORG-04) and holds EU organic certification. No synthetic pesticides, herbicides or fertilisers anywhere in the supply chain. View our organic certificate.

Where are the botanicals sourced?+

Our blending partner is based in Germany, where the tradition of small-batch organic botanical sourcing runs deep. Each ingredient is traceable back to its origin farm. We won’t list an ingredient we haven’t verified ourselves.

Are there any artificial flavourings or additives?+

None. No flavourings, no fillers, no flow agents, no “natural flavour” catch-all. What’s on the ingredient list is the entirety of what’s in the pouch.

How much caffeine is in Rise?+

A cup of Rise contains roughly 40–60mg of caffeine from the yerba maté — noticeably less than a standard espresso and roughly comparable to a strong green tea. The L-theanine present is what reshapes the caffeine effect.

Are the blends suitable for pregnancy?+

We’d ask you to check with a healthcare professional before changing what you drink during pregnancy. Rise contains caffeine. Release and Rest are caffeine-free but contain botanicals (including hawthorn and passionflower) that are not fully studied in pregnancy. We’d rather you ask your midwife or doctor than rely on our label.

How to Brew

How do I brew Cultever?+

One pyramid, 200ml freshly boiled water at 100°C. Steep for 5–9 minutes depending on the blend. Longer steeps deepen the body; they don’t turn bitter the way black tea can.

You can re-steep once with slightly hotter water and a longer infusion time.

Can I brew it cold or over ice?+

Yes. For cold brew, put one pyramid in 300ml of cold water and refrigerate for 6–12 hours. Rise cold-brewed makes an excellent morning alternative to iced coffee.

Should I add milk?+

It’s your cup. Rise works well with oat milk. Release and Rest are designed to be drunk without — the flavour compounds are water-soluble and a fat addition changes the profile. But try it and see.

How long does a pouch last?+

Each pouch contains 30 whole-leaf pyramid bags. At one cup per day, that’s a month’s supply per blend.

Subscription & Pricing

How does the subscription work?+

You choose which blends you want and how many pouches. We ship every 4 weeks. You can skip a delivery, change your frequency, or cancel at any time — no minimum term, no cancellation fee. Subscribers save 10% on one pouch, 15% on two, and 20% on three or more.

What’s the difference between one-time and subscription pricing?+

Subscriptions save you a percentage off the one-time price, automatically applied at checkout with no code needed:

1 pouch: 10% off — £16.20 vs £18
2 pouches: 15% off — £30.60 vs £36
3 pouches (the full Ritual): 20% off — £43.20 vs £54

Founding members receive 25% on all subscription orders, for life.

What are Protocol Credits?+

Protocol Credits are Cultever’s loyalty currency — we don’t call them points. You earn credits on orders, renewals, referrals and reviews. 10 credits = £1, and you can redeem up to 50% of any order value. Your balance is applied automatically at checkout.

What is Founding Member status?+

The Founding 500 are our first customers. Founding Members get 25% off the Ritual subscription for life — 5% more than standard subscribers will ever receive, and it never changes regardless of future pricing.

How do I skip or cancel?+

Log into your account, go to Subscription, and click Skip next or Cancel. No retention flow, no waiting period.

Shipping & Delivery

How much does shipping cost?+

Free over £30 on every order. Under £30, shipping is £3.99. The Ritual bundle (£48) qualifies for free shipping. Every order ships via UK Tracked 24 Express — no separate express fee.

How long does delivery take?+

UK Tracked 24 Express on every order — arrives in 1–3 working days. We fulfil from our UK hub via Huboo.

Do you ship internationally?+

Not yet — we’re UK-only at launch. We have an EU distribution hub (Eindhoven) and plan to open European shipping later in 2026. Sign up to the journal newsletter and we’ll let you know when your country opens.

What’s your returns policy?+

Tea is a food product, so once a pouch has been opened we can’t take it back — food-safety rules mean it can never be sold again, and we’d rather be straight with you about that than promise something we can’t honour.

We accept returns within 14 days of delivery on pouches that are unopened and in fully resaleable condition — seal intact, packaging undamaged.

How it works: email hello@cultever.com and we’ll confirm the return address. Return postage is paid by you, and we recommend a tracked service — until it reaches us it’s still your parcel. Once it arrives and we’ve checked the condition, we refund the full purchase price to your original payment method, usually within 3–5 working days.

If anything arrives faulty, damaged or simply isn’t what you ordered, none of the above applies — tell us and we’ll put it right at our cost, immediately. Your statutory rights are unaffected.

Sustainability

What are the tea bags made of?+

Plant-based cornstarch, heat-sealed so there are no glues. No nylon, no PET. They are compostable, though they need industrial composting conditions rather than a garden heap — your food waste caddy is the right home for them.

Can I recycle the pouch?+

The outer pouch is FSC-certified paper with a thin PE inlay for moisture protection. The paper component is kerbside-recyclable in most UK councils; the PE inlay is not. We’re working on a fully compostable outer and won’t claim it’s recyclable until the whole pouch is. See our sustainability page for the full detail.

Is the shipping carbon-neutral?+

We ship via Huboo, who offsets their logistics emissions. We’re a small brand at the start of a long journey and we’d rather be honest about what we know than overclaim.

Still have a question? Ask us.

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